Complaints

At LRC Logistics UK Ltd, we are committed to providing a reliable, professional and honest service to every customer we work with. We understand that, from time to time, things may not go as expected. When that happens, we want to hear about it so we can put things right and improve the way we work.

How to Make a Complaint

If you are unhappy with any part of our service, please contact us using one of the methods below:

LRC Logistics UK Ltd
14–16 Verney Road
London
SE16 3DH

Phone: 0208 709 5540
Email: info@lrclogistics.co.uk

When making a complaint, please include as much information as possible, including:

• Your name and contact details

• The company name, if applicable

• The date of the issue

• Any booking, delivery or reference number

• A clear description of what happened

• Any supporting documents, photos or relevant correspondence

This helps us investigate the matter properly and respond as quickly as possible.

What Happens Next

Once we receive your complaint, we will acknowledge it and begin reviewing the details. We may contact you for further information if needed.

We aim to respond to complaints as quickly as possible. Where a complaint requires further investigation, we will keep you updated and let you know when you can expect a full response.

How We Review Complaints

Every complaint is treated seriously and reviewed fairly. Depending on the nature of the issue, we may look into delivery records, communication history, driver reports, customer notes, tracking information or any other relevant details.

Our aim is to understand what happened, explain our findings clearly and, where appropriate, take reasonable steps to resolve the issue.

Putting Things Right

Where we find that something has gone wrong, we will do our best to put it right. This may include:

• Providing a clear explanation of what happened

• Apologising where appropriate

• Taking corrective action

• Reviewing our internal processes

• Speaking with team members involved

• Agreeing a suitable resolution where possible

Our Commitment

We believe good logistics relies on trust, communication and accountability. Complaints give us the opportunity to learn, improve and make sure our customers continue to receive the standard of service they expect from LRC Logistics.

If you have a concern, please contact us directly and we will do our best to resolve it in a fair and professional way.

LRC Logistics UK Ltd
Fast. Reliable. Honest.